High Country Furniture & Design
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Home > FAQ
 

FAQ

Do you offer price matching?

Yes we do.  Just email us the item number, your contact information and a web site address where you found the item priced lower.  .

How will my furniture be delivered?

To insure that your furniture arrives in excellent condition, High Country Furniture contracts with furniture delivery specialists whose expertise is delivering furniture. Whether you live across town or across the country, you can rest assured that your order will arrive in pristine condition. Your new furnishings are shipped on state-of-the-art trucks used exclusively for furniture delivery. Our furniture delivery and installation specialists are professionals well experienced in furniture delivery and installation.
 
Once your furniture arrives in your area, you will receive a call to schedule a convenient time to accept your new furniture. On White Glove Delivery orders, you choose the spot and our delivery experts will setup your new furniture! It couldn't be easier or more convenient.

What if My Shipment Arrives Damaged?

If an item arrives damaged, we will take the quickest route to remedy the situation. If your item(s) were delivered via UPS or FedEx, please keep the original packaging for return shipment.
 
Customers should inspect their order before signing the bill of lading. Any damage must be noted on the delivery paperwork. Once the bill of lading is signed, the customer owns the merchandise and is responsible for any damages.
 

What if Iím not happy with my purchase? 

We know the furniture we sell goes some place truly special -- right into your home. That's why we want you to be 100% satisfied* with your High Country purchase.   If youíre not, we will take it back and refund your money minus shipping and handling fees.**  All we ask is that you contact us within 7 days of receiving your order; we'll guide you through the return shipping process.  What if a piece arrives damaged?  Notify us within 7 days and we will take care of it!
 
Why do we offer such a powerful guarantee? Simple. It's your home. You deserve to be comfortable in it.
 

*This guarantee applies to online sales only.

**Special and custom orders are nonrefundable.


How can I track my order?

Each order that is placed with High Country Furniture is tracked by our customer service representatives.  You will receive emails periodically from our representatives, informing you of the status of your order. Should you ever have any questions about your order, please contact us.  We would be more than happy to answer your questions.
 

Can I place a custom order?

Absolutely! Whether a dining table made at a specific length or a sofa with a fabric chosen from our fabric gallery, we can custom order just about any piece to meet your specifications. Delivery time varies depending on the piece.

Do you offer design services?

Yes!  We have a dedicated team of certified design specialists and sales professionals available to assist you. From the very beginning we are there to consult with you. Depending upon your needs we can utilize your house plans, visit your home or simply walk with you through our showroom. Not located near our showroom? No problem! You can email pictures of your home and we'd be happy to help remotely!

We can assist in the choosing of your paint colors, fabrics, window treatments, furniture, lighting, rugs and accessories. No request is too big or too small.

To complete your experience, we will be available for the in-home installation to ensure that everything exceeds your expectations.

Whether you are looking for the perfect sofa to complete your media room or are furnishing your dream home, we have the product and expertise to meet your specific needs. To see more information on our designers click here.  To speak with a designer call 1-866-396-7829 or email us at info@highcountry.com.  
 
Further Questions?  Contact us, we would be happy to speak with you.
Toll Free: 1-866-926-1722